FAQS
Frequently Asked Questions (FAQs) – KynexiCam
1. Is KynexiCam suitable for indoor and outdoor use?
Yes. KynexiCam is designed for both indoor and outdoor use and features a weather-resistant build suitable for year-round monitoring.
2. What video quality does KynexiCam offer?
KynexiCam records in 2K Ultra-HD resolution, providing clear and detailed footage for reliable monitoring.
3. Does the camera have night vision?
Yes. KynexiCam includes night vision, allowing you to monitor your space clearly in low-light and nighttime conditions.
4. How long does shipping take?
Orders take 3 business days to process, followed by 7–10 business days for delivery.
Total estimated delivery time is 10–13 business days.
5. Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number by email.
Please allow 24–48 hours for tracking updates to appear.
6. Do you accept returns or refunds?
No. All sales are final.
We do not accept returns, refunds, or exchanges.
If your product arrives damaged or defective, contact us within 48 hours of delivery.
7. What should I do if my product arrives damaged or defective?
Email us at Sales@Duhrelax.com within 48 hours of delivery and include:
Order number
Description of the issue
Photos or video showing the problem
We will review your case and provide assistance if eligible.
8. Is professional installation required?
No. KynexiCam is designed for simple setup and does not require professional installation.
9. Can I view my camera remotely?
Yes. KynexiCam supports remote viewing through a compatible mobile app, allowing you to monitor your property from anywhere.
10. What happens if my package is marked delivered but I didn’t receive it?
If your package is marked as delivered, please:
Check with neighbors or household members
Check your mailbox or parcel locker
Contact your local carrier
If the package cannot be located, contact us at Sales@Duhrelax.com for assistance.
11. Do you ship internationally?
Please Contact Us {Sales@Duhrelax.com} so we can get the product right over to you
12. How can I contact customer support?
You can reach us at:
📧 Sales@Duhrelax.com
🕒 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)